We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
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1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Yes only at KA13, it's fine if I travel further out, it's the same with my brothers phone too 2) What is the full postcode (e.g. ST1 1AA) of wher...
Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Have to travel 1/2 mile to mile to regain strong signal from another 4g mast...
Last week I was getting 70Mbs down 30Mbs up in the Larkhall area of Bath. That changed 5 days ago and now I only get 1.5Mbs down and 6Mbs up. What has changed? Is this something that can be fixed? We can't do anything at these speeds. Thank youMatthe...
The Vodafone network has been down in the SE1 area since yesterday evening - there is a reported outage on your network coverage checker around Waterloo/SE1 3JW. I registered for Text and Email updates on this issue but since doing that at 11pm yes...
Hi, My website JJsHomeFurniture.com vodaphone is blocking it, I have no idea why. can you take a second look, and hopefully unblock it please? Or, if there's something I'm not aware of which is causing the site to be blocked, tell me what that is and...
Around 3 months ago at home I could get around 200mbps on 4g+/5g, but since then I only seem to be getting around 80mbps which is frustrating to say the least after getting such good speed for such a long time. 1) Does the issue happen in just one lo...
Till this Monday, I used to get high speed 24x7. But, from Monday, I am getting proper speed only after 6 pm. In the mornings and afternoon, it is very difficult to browse net as the speed is very low. Watching videos is out of question. I have conta...
Hi, We have received several reports from our customers on the Vodafone network that they are unable to access any pages on our company's domain: https://docsend.com. Our SSL certs are properly set up, and it appears that Secure Net is wrongly blocki...
As sure signal is no longer available, what options are available? The fact that we needed sure signal is that we live in the country and have a poor signal, the same location also means that we have poor Wifi as well so that makes Wifi calling poor ...
