DL12 - County Durham

[Declan_Slack99]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Indoors is worse. 

I have only one bar of signal.

Intermittent 4G

Calls are dropping out.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

I will add it to my profile 

3) Does the issue occur if you try your SIM card in a different phone?

Yes

All six members of the household are on Vodafone are experiencing the same issues. 

4) What errors are seen or heard when the issue occurs?

There is only one bar of signal. 

5) Does this happen on 2G, 3G, 4G or all?

   Issues are occurring on all formats. 

6) When did you first notice this issue?

On and off for a few weeks but it has got worse this week. 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Calls drop off all the time.

Over the last few days it’s constant.
Outside it’s intermittent.

[Andy]

Hi @Declan_Slack99 👋 I have checked the mast that we would expect you to connect to, the mast seems to be working as expected currently. So we can investigate this further and look at raising this to our network team, we will need to take some more details including some examples of the dropped calls. Could you please contact us via the details in this link. If you provide a link to this thread when contacting us, this will stop you having to explain things again.

[Red-Cherry]

I live in the DL12 near Barnard Castle and am experiencing poor signal indoors. 

The call quality is extremely poor and my calls keep dropping out when indoors. 

I am also experiencing frequent episodes of losing 4G and it reverting to 3G or even E. 

All five of my family members are with Vodafone and they are also experiencing the same issues. 

[Effie]

Hey @Red-Cherry I hope you are well. So we can look into this and run through some necessary testing, please reach out to the Social Media Team here and they can get this raised to the Networks team for you. 

[Red-Cherry]

Hi Steph,

Ive tried your route only to be advised that Vodafone do not guarantee signal inside!!!

Yet on your network check in the area where I live Vodafone advertises good signal indoors - that’s not happening so it’s false information. 

I’ve been a customer for over fifteen years.

This isn’t just happening to me, I’ve asked on my social media and several neighbours have advised that they are also experiencing issues. Even people on different network providers. 

I am so disappointed with standard of customer service at the moment as historically you could post on this forum and you would get help. 

[CallumR]

Hey @Red-Cherry. Apologies for the information you've been provided when reaching out to our team.

You can try and speak to our team again over Social Media here and explain your situation again.