Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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very bad signal DA1

HII live in the DA7 area and my local mast, which is in DA1 has been down for sometime and all i get is emails telling me that the fault is worst than expected and we are working hard to fix the problem.    Can somebody please give me some idea of wh...

dhinxman by 4: Newbie
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Signal issues and data issues

EN4 New Barnet 1) The issue happens only in EN4 area where I work. Both indoors and outdoors. 2) The full postcode is EN4 8RF 3) The issue happens only with Vodafone simcard and only in this location. I have second sim card in the phone from Virgin t...

When will Vodafone support SMS over Wifi Calling?

When will Vodafone come out of the dark ages and finally implement SMS over wifi calling?Given Wifi Calling spec (voWIFI/GAN/UMA) incorporates SMS (and MMS) support, why is Vodafone's implementation limited to voice calls only - did they buy cheap ki...

Cannot reverse sim swap fraud

Hi all, I'm desperate and looking for any guidance on a specific contact in Vodafone that can help. On Monday night we were unfortunately victim to a sim swap fraud. After it happened we called Vodafone immediately to report it and within 30 minutes ...

CCTV remote access - Dynamic port mapping incorrect

Hi Experts,I have a CCTV system which was accessible remotely till I changed my Vodaphone router to the latest model.The problem is port mapping is not correct and adding any static port mapping is conflicting with the dynamic port mapping which I ca...

No 5G Connectivity

Hello, I am having a problem getting my new iPhone 13 Pro Max to connect to 5G. This is not a Vodafone provided device, I have bought it directly from Apple.5G is enabled on the phone and the Network Status page indicates that I should have 5G covera...

ant177 by 2: Seeker
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