Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Wifi calling

Good morning.Is wifi calling available on Samsung s21 ultra.  Many thanks

Vincent2 by 2: Seeker
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Calls drop after around 30 seconds - Xperia 5 ii

Hello, I was wondering if anyone had this issue. Upgraded to Sony Xperia 5 II a few months ago and have been getting problems with calls. Not sure if it's the phone or network but I never encountered this problem with my old phone When I make or rece...

Raz_87 by 2: Seeker
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
  • 18858 Views
  • 2 replies
  • 0 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

NSC.JPG
Tash by Moderator (Retired)
  • 70331 Views
  • 0 replies
  • 0 thanks

2) Why can't you give me a timescale on the fix?

It’s difficult to give a clear answer on timescales as there are a number of factors which could affect a fix, including:   Diagnosis  When an issue's reported, it might not be immediately obvious where the fault lies. It could be due to the mast, th...