Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

Tash by Moderator (Retired)
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Conference Call dropped connection

When in a conference call, why does my connection drop after exactly 30 minutes.  I am in an amateur dramatics group and because of COVID19 we are doing a play via conference call.  This will be recorded and broadcast.  Trouble is, during rehearsals ...

No 4G signal after device upgrade

Hi all,I'm wondering if I'm having an issue with my network settings or sim card. I've just upgraded from a Pixel 3XL to a Pixel 5, and haven't had any signal faster than H on it.  When I check the signal on the VF tracker it shows that I'm in a 4G a...

smccran by 4: Newbie
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4G not working in spain

4G not working although it shows good reception and 4G icon on phone there.This is a UK phone  package and the problem is when I am in Spain.Thanks for any help 

carolla by 2: Seeker
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Buying from 3rd party seller & wi fi calling

Hi,I am looking to buy a Google Pixel 5 and take out a new contract. Due to signal issues at home I must have wi fi calling.I am looking to purchase a brand new phone from either or carphonewarehouse. Can anyone tell me for certain if W...

CH42 - Birkenhead

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Only one location 2miles 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, ad...

tfk88 by 2: Seeker
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network issues

I have no or at best, sporadic network coverage in EH10 area for 3 weeks. I am told that vodafone are 'looking into it' but acknowledge the problem. Why 3 weeks!! I am 'working from home' in lockdown with no phone and can't even text!!

selwyn by 2: Seeker
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