We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi All.I'm on holiday in the isle of man from England and can't get a Vodafone network on my A50 Samsung mobile. I have a monthly contract, roaming on and can only get Sure or Manx Telecom networks appear when l do a manual search. Any ideas ?
Hi there. I bought 2 x S21 Ultra devices direct from Samsung. Both have a much weaker reception coverage than the 2 devices I recycled (Note 8 and Huawei P30 Pro). Have done the usual systems changes, cache clearing, new SIM, reset network settings e...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Only the above locational area 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? Will provide specific location to help via PM...
I am subscribed to NSC updates and am getting daily alerts to say the local mast is faulty, then fixed, then faulty again. Our signal has never been great as we're in a very rural area but most of the time we either get no signal at all now or 2g wi...
Hello Vodafone! It is my first time with you and let me assure you - I never made a complaint in my life. Not this time, your service got me lost hundreds just before it has even started! Let's go with the subject I am very very annoyed and angr...
I have the Max Unlimited plan (contract) and use a 4G router at home for my PC. Data throughput is normally continuous but recently inbound and outbound data has been in bursts as you can see below.https://i.imgur.com/YK5NHW2.png It doesn't matter if...
Hi I bought a Nighthawk M1 recently. I added a vodaphone UK sim with data into the device. Logged into the dashboard. Clicked set up APN and vodaphone was selected in the automatic choice in the cellular settings. However it just wont connected. On ...
Good evening, There is a new mast which has been put up about 3 months ago I would guess which is shared with the o2 network and Vodafone but I believe it is headed by Vodafone. I was wondering when this will be made online as it appears to be a com...
Hi I am a vodafone user and I am now in Turkey. I have samsung j7 pro mobile phone and I want to use wifi calling feature. Now as I have not purchased any package or plan my phone does not show any wifi calling menu to me. Which package should I purc...
Been having issues with the network since approx 15th May. In my work building I’ve always had poor speeds and 2 bars, but I’ve always been able to stream Sky Go/BT/iPlayer etc. I’d even be able to hotspot my iPad for streaming and use my phone for w...
