Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Setup new router

Im having problems with WiFi coverage so I bought a TP-link ac1200 wireless mu-mimo vdsl modem router, which im now having trouble setting up.Can anyone help?

Set up TP-link ac1200

Im having problems with WiFi coverage so I bought a TP-link ac1200 wireless mu-mimo vdsl modem router, which im now having trouble setting up.Can anyone help?

international ringtones

Hello. I called a Ukraine number from UK and expected the international ringtone. To my surprise I got the UK ringtone. Is this possible ? the receiver said she was in Ukraine. Or is this a scam about to hatch ? thank you

GrahamBL by 2: Seeker
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Blocked website

Hi, our website is blocked by Vodafone even though it’s is not malicious www.gudoworld.complease can you help unblocking it?

DA7 - Is Network OK?

Just recently my area showed 'Network Fault'.  I registered for updates and I got several saying the fault was cleared, then saying it was back.   I got several of those until finally the Network map showed me as receiving 5 bars indoors for 4G.  How...

dhinxman by 4: Newbie
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Terrible coverage in most places in the UK

For some reason I find that Vodafone has awful coverage almost everywhere in the UK. With the rare exception, almost everytime I look at my phone I see 0 to 2 bars of 4G, or 3G signal.  Let's take an example, the post code WA12 9SF shows on the Vodaf...

Anonymous by Not applicable
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Calls and Internet

During a call I have no Internet access. Phone is a galaxy s10. Full signal and 4G .While on a phone call I cannot do anything on the Internet at the same time. Is there a solution for this???Many thanks 

pdwathen by 2: Seeker
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Speed limited 10mb

Hi I have a contract phone on Vodafone unlimited max. I have been on live chat numerous times who have told me there is no 10mb limit speed on my account however. After testing my self for over 2 months on several different connections and areas. No ...

Sol3x by 2: Seeker
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No signal in N4

So for much of this week i've been struggling to get a decent signal. I'm on 5G, but my flat is generally a Faraday cage anyway so I use WiFi calling, but now the little signal I did get has gone. My phone is saying "emergency calls only" a lot more ...