We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi there - I have been getting consistent problems with no data coverage at and around this postcode - this morning for example I had a full signal and 5g shown on my iPhone 12 but no internet connection - once I had travelled away from wimbledon tow...
We have 3 different contract phones for 3 adults and all 3 lost connection around noon 29/01/20221) Does the issue happen in just one location? If so, how far do you have to travel to regain service?No signal until we go about a mile towards Aberdeen...
Post code NP44 7AZ. Normally connection speed was between 40 to 60 Mbps which has been the norm for the last 3yrs on my HUAWEI router.(used because of semi rural locations)Network Checker showed maintenance on my local mast from 17th to the 21st Janu...
We've had the OneNet service for a number of year and recent had 4g calling activated however we have found some odd issues which Vodafone technical support don't seem to have an answer for. If 4g / wifi calling are 'on' within the phone settings (An...
Hi, what is the plan for expanding 5G in Cambridge and East Anglia in general? Looking at the map, I don't think that there is any other area in the UK with that poor coverage of 5G. It is a shame considering the IT/Research services based in Cambrid...
Does anyone else have experience with Vodafone 4g speeds? When I'm downloading, specifically on steam, my internet speed gets throttled to about 100 or 200 KB/s, but it seems to happen on random days? For example it doesn't seem to have any connectio...
Every few months (random) out 4G router with a data only sims connects to vodaphone network but there is no internet connectivity.We have to swap the APN from "internet" to "wap.vodafone.co.uk". So mid Dec 21 after runnning fine for several months wi...
Hi, I am no longer able to access my DLink NAS since switching to Vodafone. When I Google the problem I can see there have been lots of people having this issue in the past and I have viewed lots of posts in Vodafone forums but they all say they have...
There was scheduled maintenance in my area and instead of making the signal better, the 5G network has been massively reduced. This area only two days ago had decent 5G coverage and now it’s pretty pathetic. Does anyone know why that would happen?
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Across the neighbourhood. Need to travel to the other side of the mast. 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If ...
