Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

Tash by Moderator (Retired)
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Vodafone iFi

I live in a low reception area and rely on Vodafone WiFi to use my mobile phone from home.  It works very well.  I am hoping to go abroad (France) as soon as Covid allows.  Will Vodafone WiFi work from a hotel WiFi in France just the same as it does ...

6dh by 2: Seeker
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Secure Net incorrectly blocking our website

Secure Net is incorrectly blocking a website I host customers are unable to access the site as a result. It is a solar company and securely hosted. Is it possible to resolve this please?

EverlyV by 3: Seeker
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Zoom meeting not connecting

Whenever I join my zoom meeting it shows connecting and  not joining me to the meeting Please help me to solve this problem. This problem occurs only when I using Vi(Vodafone) network.

Diwakar by 2: Seeker
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THG3000 USB drive and Plex

Hi, I've just joined up with Vodafone /Cityfibre and have their THG3000 router. I've put a USB stick in the back of the router to use as a NAS. I've managed to add that as a drive on my laptop and can use that as a media location on the Plex windows ...

Jamp by 2: Seeker
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4G data stopped working on iPhone X

About two weeks ago 4G data will not function on my iPhone X. So get a functioning iPhone 7 using “3” and a the non functioning iPhone X using Vodafone. Swapped both sims over and everything works. Swapped them back and the iPhone X 4G fails. Apple h...

HA9 Wembley Park

 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?I need to travel at least 3 miles  2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? in my profile  3) Does the issue occur if...

Fault on Pl32 Cell?

None of our Vodefones have any signal this morning. Network status checker shows no reported problems.  How should I report this?  We have tried rebooting phones and all the usual stuff but still no service.

Can't hear people when making calls

Hi,I have an issue with my Vodafone Samsung S21 Ultra. When I dial a phone number, I can't hear the other person (and I think they can't hear me) at all. If I dial that same number a second time, it works!! Weird. Is anyone else having this issue? I'...