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18-03-2022 03:14 PM
Hi, Our e-commerce site https://goodhealthnaturally.com
seems to be blocked by securenet. Please can you look at unblocking this, as customers are complaining.
Many thanks!
18-03-2022 03:55 PM
Hi there @nick_redfern - I have Secure Net active on my number and have been able to load your website without issues. Could you confirm the following for me?
- Is this issue over mobile data or broadband for your customers?
- Please can you attach a screenshot of the error message your customers are getting
18-03-2022 04:41 PM
it seems to be mobile data
18-03-2022 05:18 PM
Thank you for the screenshot @nick_redfern - I've raised this to our dedicated team to get the website whitelisted. Once we have an update we'll let you know
21-03-2022 11:40 AM
Our team have re-classified your website and within the next 48 working hours your website will no longer be blocked by SecureNet - If after this time you're still experiencing the same issue, please get back in touch @nick_redfern.
21-03-2022 12:23 PM
thank you 🙂