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SecureNet Block

nick_redfern
2: Seeker
2: Seeker

Hi, Our e-commerce site https://goodhealthnaturally.com

seems to be blocked by securenet. Please can you look at unblocking this, as customers are complaining.

 

Many thanks!

 

5 REPLIES 5

Evie
Moderator (Retired)
Moderator (Retired)

Hi there @nick_redfern - I have Secure Net active on my number and have been able to load your website without issues. Could you confirm the following for me?

- Is this issue over mobile data or broadband for your customers?

- Please can you attach a screenshot of the error message your customers are getting

it seems to be mobile data 1647614852607.JPEG

Evie
Moderator (Retired)
Moderator (Retired)

Thank you for the screenshot @nick_redfern - I've raised this to our dedicated team to get the website whitelisted. Once we have an update we'll let you know

Evie
Moderator (Retired)
Moderator (Retired)

Our team have re-classified your website and within the next 48 working hours your website will no longer be blocked by SecureNet - If after this time you're still experiencing the same issue, please get back in touch @nick_redfern.

thank you 🙂