We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
HiHow do i enquire about getting a mobile mast installed on my land or builduings?RegardsNick
Hi, Our e-commerce site https://goodhealthnaturally.comseems to be blocked by securenet. Please can you look at unblocking this, as customers are complaining. Many thanks!
Hi All,Vodafone secure net is blocking our website https://sainth.it for many customers, we receive about 20 ticket each day by customer that would like to navigate our website but, for some reason, they're been blocked.Website is secure and many vod...
There has been some maintenance carried out over the last few days on the mobile network in my local area. For the last three days I haven’t had a mobile signal. The Vodafone app says the maintenance has been carried out and service should be runni...
Hi, I have 2 mobiles on Vodafone, both are Samsung Galaxy A52 5G, one for me and one for my wife. They are not a year old yet, The one I use has, really, not been a problem but my wifes one has had irritating little niggles since day one that we are ...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? --Have never seen a 5G signal despite my city being "very good" on signal checker in most places I travel --LE4 signal is terrible, only 3G or 1 ba...
1) Local, service returns about 1.6miles away2) Postcode of affected mast is PO30 4EJ3) Yes4) No signal, or Emergency calls only5) All6) Lunchtime 23/2/20227) PermanentLost mobile signal at home residence lunchtime 23/2/2022. Now more than 5 days and...
How do I find the exact location of nearest signal tower so I can install a signal booster correctly?
Hi, I have UK pay monthly contract. I am in Bulgaria but can't make any calls out to anywhere, it says emergency call only !! I have turned roaming on but still no calls, I am not great with tech, in the past I use to get a msg upon landing here to s...
Hi, Is there issues in B92 (Solihull). Since the middle of Feb 2022 I have had 5 messages saying there are issues in B92. Then I get a text to say its fixed. Then 12 -24 hours later I get another text to say there is issues again. Whats going on?
