We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
For a few weeks now I've had no Internet connection when connected to just my data. I've never had this before in my house. The signal in the area is good, DH6 Durham, and I've contacted Vodafone and they recommend a new SIM. I am still having an iss...
What are the chances of my upload speed being a constant 2.8 -2.9 Mbps for four weeks, when previously they had been between 20-24Mbps. Even stranger, because I do keep records, I know almost to the minute when it changed 9th Jan 2022 at 05:52PM. 18 ...
My phone has had super slow 4g for over a week. At home. Outside in North Manchester, south Manchester and university area, north mcr is the worst. Slow to load or doesn't load at all. On Voxi. Iphone 7+
Hello, today I got a call from someone saying that I called her in the morning and she called me back from her call history. However, I never called her - there's nothing on my call history.After a bit of research, I found out that I might be being s...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? I have to travel about 1/2 mile to get workable data and about 1/4 mile to get workable voice calls. 2) BT21 0DT 3) Not SIM related or device rel...
Morning all, Over the past couple of weeks I've noticed 4G signal get gradually worse in my area. (Southend SS2).This morning... nothing.. !! The 'network checker' says no issues, but my phone isn't lying. I leave the area and signal is back. Happe...
Hi there - I have been getting consistent problems with no data coverage at and around this postcode - this morning for example I had a full signal and 5g shown on my iPhone 12 but no internet connection - once I had travelled away from wimbledon tow...
We have 3 different contract phones for 3 adults and all 3 lost connection around noon 29/01/20221) Does the issue happen in just one location? If so, how far do you have to travel to regain service?No signal until we go about a mile towards Aberdeen...
Post code NP44 7AZ. Normally connection speed was between 40 to 60 Mbps which has been the norm for the last 3yrs on my HUAWEI router.(used because of semi rural locations)Network Checker showed maintenance on my local mast from 17th to the 21st Janu...
We've had the OneNet service for a number of year and recent had 4g calling activated however we have found some odd issues which Vodafone technical support don't seem to have an answer for. If 4g / wifi calling are 'on' within the phone settings (An...
