We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
What initiates a roaming charge when outside the country ?
Hi,As seen by other customers (thread 1, thread 2, thread 3) , my connection is being throttled to 10mb despite claims there is no traffic shaping on the max plan. I have an external omni-directional antenna, 1km from the mast with direct line of sig...
Hi there,Our e-commerce website is being blocked by SecureNet and I can't seem to get an answer as to why. It's a sports retail site, hosted on Shopify & all SSL certificates etc. are valid.I've seen on previous posts that this can be investigated a...
Hi there, we have visitors reporting that my website (https://lglow.com) is showing either 'to confirm over 18 to see content' or 'your connection is not private.' We tried with different networks and found this is only the case when a device connect...
hiI have an area of land available that i wish to have a mast builtthe location is very ideal ,ch62 ,near bromborough and easthamwirral, merseyside.the location is near a busy a41 route.with no neighbours and self contained one storey building ,with ...
Hi all,Girlfriend recently got a new (used new) iPhone X and was on EE, but changed over to Voxi with a random number and after a few days was able to switch her old number over, her number is now ringable but whenever you call it goes missed call an...
It seems each time I try to use Wifi calling option on my mobile it works for 1 or 2 days and then it failed. I am located in Germany with a Vodafone number but I use the wifi which provider is located in another country manager by our headquarter. I...
HiHow do i enquire about getting a mobile mast installed on my land or builduings?RegardsNick
Hi, Our e-commerce site https://goodhealthnaturally.comseems to be blocked by securenet. Please can you look at unblocking this, as customers are complaining. Many thanks!
Hi All,Vodafone secure net is blocking our website https://sainth.it for many customers, we receive about 20 ticket each day by customer that would like to navigate our website but, for some reason, they're been blocked.Website is secure and many vod...
