Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Signal

Really poor signal - rarely above 1 bar !!

FHPHW by 2: Seeker
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PO18 Chichester - Recent drop in 4G speeds

Filled out the template but essentially the issue is a noticeable drop in download speeds from an average around 40-50Mbps down to an average of 10-15Mbps. I believe I am connecting to the mast at location 50°51'19.1"N 0°47'17.2"W  - have any faults ...

dexa by 2: Seeker
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4G Data not working for longer than 5 minutes.

Hi all. This is kind of my last resort as nothing else seems to work. for the last 6 months+ I have had an issue with my IPhone XS regarding my data. (I have unlimited data in my monthly plan) my mobile data works for a maximum of 5 minutes at a time...

Resolved! Divert to Voicemail when not answered (ringing time)

https://support.vodafone.co.uk/Phones-devices/Voicemail/1464047832/How-do-I-change-the-length-of-time-before-a-call-goes-to-voicemail.htmI followed this document to change the duration my phone rings for.I want it to ring ideally for 45 seconds like ...

Vodafone blocking pages

Hey everyone. I tried to access a website called "Université en ligne", but I was then redirected towards a "no connection website", which is bullsh * t, and then to my router login page. It's demonstrably bullsh * t because it works just fine while ...

NAmi990 by 2: Seeker
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Problems at Vodafone?

I've been experiencing a lot of drops in network in Vodafone... I'm neither able to receive nor call others... this has happened to me in Delhi and ahmedabad https://speedtest.vet/ https://vidmate.bid/... I was wondering if anyone else is facing simi...

USaap by 2: Seeker
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Poor signal

I have a very poor phone signal. It may connect to a cell with 3 or 4 bars which quickly degenerate to 1 or 2 bars which then triggers a hand over to another cell. On connecting to the new cell it has 4 bars that again goes down to one in a few minut...

Rolling back 5G? - London NW6

Hi, I've been lucky enough to be in a 5G enabled area for a while so signed up for unlimited sim 12 months ago. It's been mostly great, good signal indoors typically getting around 100-200 Mbps depending on time of the day. Recently I had a text noti...

Hum22 by 2: Seeker
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No Service

4 adults in household all with different Vodafone mobile contracts all showing no service message for 2 days. in-line chat completely hopeless says there’s nothing wrong & gave us instruction for resetting our phones(which we have tried). It’s not th...

w14debs by 2: Seeker
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4g connection

My phone will not connect to Italy 4g, I’ve tried resetting network & airplane mode but nothing! Help please