Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Our Company Website is blocked by Secure Net

Hi Could you please help, our company website is incorrectly blocked by secure net. First I was thinging its SSL certificate. But I have update that, but I am still getting error.https://clsamz.celerity-ls.com/ Could you please help.  

satinder by 2: Seeker
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website incorretly blocked

Hi Our customers have reported that they cannot access to our product on https://secure.elephantsdontforget.com  Could you please help me regarding how to unblock this address on vodafone uk network. Many thanksTuna

Slow 4G speeds

Why is vodafone so slow? The max speed I have got in my area is 25MBPS and we have full 4G bars.o2 have L08+L21 but vodafone only have L08 even in a busy town center (nuneaton) all the other networks have carrier aggregation in my  area but vodafone ...

dlp3871 by 2: Seeker
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internet speed help

Does anyone else have experience with Vodafone 4g speeds? When I'm downloading, specifically on steam, my internet speed gets throttled to about 100 or 200 KB/s https://showbox.bio/ https://tutuapp.uno/, but it seems to happen on random days? For exa...

tom0011 by 2: Seeker
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Secure Net incorrectly blocking our company's website

Good afternoon, We moved our website to a new domain (https://getindya.com/) and discovered that Secure Net is blocking it.It happened both on computers and mobile phones, so I contacted you through this forum:https://forum.vodafone.co.uk/t5/Network-...

INDYA by 3: Seeker
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Vodafone Signal very weak.

Just said I would pop this up here. Anyone having issues regarding vodafone network and mobile data. In the last 2 weeks mobile data speed and connectivity is gone down the dromegle ain. Have a 5g enabled phone which even on the 4g setting etc is woe...

betens by 2: Seeker
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Resolved! Secure Net incorrectly blocking our company's website

Good afternoon, We moved our website to a new domain (https://getindya.com/) and discovered that Secure Net is blocking it. It happens both on computers and mobile phones. Could you please help us? Best regards,Nacho

INDYA by 3: Seeker
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Resolved! No service

Hi.. I have been using my Indian Vodafone vsim in the UK for the past 2 years. Recently I travelled to India and returned to the UK but since then there is no service on my Vodafone SIM. Please help.

Hgandh by 2: Seeker
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