HA9 Wembley Park

[MMetwally-UK]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

I need to travel at least 3 miles

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?

in my profile

3) Does the issue occur if you try your SIM card in a different phone?

yes

4) What errors are seen or heard when the issue occurs?

very poor signal

5) Does this happen on 2G, 3G, 4G or all?

all

6) When did you first notice this issue?

6 weeks for now

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

permanent

[Effie]

Hey @MMetwally-UK Thanks for getting in touch. I hope you're well and having a great week 😊

It's disappointing to hear that you've been having signal issues for so long, I know how frustrating this must be and I genuinely am sorry. 

There are currently network issues in both your immediate and your surrounding area. We also have an issue that was raised late last night on the mast that you are connected to (0361) Our engineers are working as hard as they can to get everything resolved and get service restored as quickly as possible. 

I know that this is disappointing to hear as you've had disruption for 6+ weeks, but I just wanted to assure you that we're working on the problem and will get you back up and running as soon as we can.