Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Unable to make phone calls while abroad

Hi!I was in France last week, had purchased an 8-day roaming pass and had all call bars removed.I could receive phone calls but was not able to make any calls to the UK. Sometimes I was getting a message saying something like "call to this number is ...

damp82 by 2: Seeker
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Website incorrectly classed as containing adult content

Hi,I work for an agency that has built a website that is currently being classed as containing adult content and is being blocked by the Vodafone network. The website in question is www.unileverpensionhub.co.uk which as the domain suggests is related...

MF02 by 3: Seeker
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Event voice log query

Does anyone know what this means[MMRVSIPIMPL::REGTERMOBJ]:E: profileTimerCb:487 - no matching IP addressCategory: voiceSIP Registration: SIP: voi00059655 : DeregisterCategory: voice[MMNETWORKSIP] :E: mmNetworkSipGetSubscriptionNotifier:7280 - MMPBX_E...

Persistent problem in Guildford town centre (GU1)

For at least 8 weeks (since December 2023) there has been an issue with the Vodafone service in the central Guildford area (GU1).  Despite having a strong 4G signal, myself and friends using Vodafone on various devices (iOS and Android) are unable to...

Whitelist request

HiWe're a software house producing EPoS systems for hospitality. I'd like to request our domain be whitelisted. We have made some recent changes that have eliminated previous risks of redirection and VirusTotal has improved our rating accordingly. Th...

Power Hub turn off 2.5GHz

I have a lot of smart stuff which is looked after by it's own 2.5GHz wifi network. To reduce the amount of 2.5ghZ wifi in the air, I want to turn off the PowerHubs 2.5GHz wifi, but in the router's expert settings, WiFi settings, everything is greyed ...

Resolved! IP Location Abroad

Hi all, when I go abroad I am normally assigned a "uk-based" IP address regardless of my location in the world. Is this a normal behavior and does it happen consistently ? To be clear, I am happy for this to happen as it will avoid me using a VPN, bu...

edom90 by 3: Seeker
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Resolved! Secure Net monitoring

Hi there - first time poster, longtime subscriber I'm trying to figure out if there is some way I can monitor, review and moderate sites blocked by secure net. I have my alerts set up and regularly receive notifications  about sites that have been bl...

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Exby by 3: Seeker
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