We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Does anybody else experience issues where there is simply no data coverage, despite having "bars of service"? Was in Newbury today, not far from VF HQ, and despite have a couple of bars (which I know isn't a defined measure) I was unable to do anyth...
We have received several complaints from our customers all on Vodafone network that Secure Net is blocking their access to our website (www.dolphinfitness.co.uk). This is a very busy and reputable website and it is causing an inconvenience to our cli...
We have struggled for a good signal ever since Vodafone turned off the 3G. 4G coverage was always poor in our area, and we relied heavily on 3G as a backup. Since early September the masts in Hambleton, Fleetwood, and Scorton have all been having wor...
Ive had very poor speeds between 6 and 10pm for the last month with a data only sim.Usually below .5mbps, even though upload speeds say 12-20mbps, yet in the night I get 12-14 mbps down and 20mbps up.I'm using a TP-link router with the data card, and...
So my router works fine until I connect my TP link range extender.Once my tp link is connected, the devices connected to the tp link run fine. No problem.When I try connect my laptop, xbox or tv to the main router, it connects but no internet seems t...
I cannot seem to be able to connect to ps remote play using my phone data. IOS mobile app or laptop, nothing works. Other networks have been tried and tested for both app and laptop streaming, all fine, but VODA no…Is anyone else experiencing this? ...
I have an apple iPhone 15 Pro Max running iOS 17.6.1 and the mobile signal is incredibly poor. I very seldom get 5G and even when I do my download speeds are very, very slow. Most of the time it reverts to 4G or sometimes even Edge. Does anybody else...
I signed up to receive SMS alerts for network issues for my home postcode back in July and since then, I have received a "Hello. It looks like there's a problem with out mobile network in XXX" no less than 12 times.It's followed shortly (within a day...
Good day,My client, Concept.study is currently receiving a lot of complaints from their clients that they cannot access the website when on the Vodafone network. An SSL certificate error is shown when trying to access the site and showing adult conte...
Hi guys. Sorry in advance if this becomes a convoluted issue and I may not be too clear with details, some aspects of it are really foxing me.I'm using a Vodafone supplied THG3000 router with Guest WiFi disabled. I have a wireless device showing up ...
