We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi there - first time poster, longtime subscriber I'm trying to figure out if there is some way I can monitor, review and moderate sites blocked by secure net. I have my alerts set up and regularly receive notifications about sites that have been bl...
I have a problem. If someone calls me, they can hear me, but I cannot hear the caller. Another problem. When I send a text message, the recipient gets a text message from a phone number that is not mine. I can talk through Whasap without any problem....
Hi just hoping someone can look into internet speed issues at ca7 2as it's a 4g mast and until a couple of weeks ago was getting between 25 to 30 mb download speed now I get between 1 to 2 mb download speed that's outside looking at mast as I can see...
Hi, my phone is 5g enabled and I have a 5g phone plan. Wherever I go in the Uk, I never have a 5g connection, and I go to lots of places. I live and work in London but never get connected to 5g. I know the problem is not my phone or my contract, b...
Hi. Was taking an incoming call today from my wife, I answered but had no sound. I called her back and didn't even hear it ringing but it connected with no sound. Called her via WhatsApp and it worked fine. Tried all the usual suggestions even puttin...
Hi,We've been having some trouble in our area recently & they are sending out a 'specialist engineer' to investigate the issue.I am just wondering if this engineer would look at people's mobile data traffic logs, etc? What is the process here for the...
Hello,A client's site is having issues for those using Vodafone as an ISP - it intermittently throws the error that 'Your connection is not private'. The site is correctly secured with HTTPS and SSL.This error has only been reported by those using th...
Hello everyone,Our website, https://superoffice.trakopuk.com/, is currently inaccessible to users on Vodafone cellular connections. When attempting to access the site, they encounter a "your connection is not private" warning, despite our website hav...
Hi there. Service with Vodafone in Perth has become so bad I wanted to make this known. The 4G speed is totally useless now and we still have no 5G. I also wanted to ask and see if any individuals or moderators could share when the city will be getti...
I have been with voxi for over two years now and it has been great all this long. I recently moved to Cambridge and the network coverage here is terrible. I only get just one bar or two of the signal and am hardly able to use the internet. Even surfi...
