Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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iPhone 16 Pro 5G SA

Hi everyone,I’m on an iPhone 16 PRO. I had an older contract (pre 2020) and the 5G Standalone option was greyed out. I was told by a Vodafone representative that I would need to upgrade my contract to benefit from SA. (or Ultra as they call it)I’ve d...

Resolved! Cannot receive OTP from Santander

Hi, i have just swapped over to Lebara which uses Vodafone system, and I cant get OTP via text from Santander, can recieve other texts but not OTP from Santander, have seen other threads of vodafone users with same issue, any suggestions to help much...

Endee by 1: Seeker
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No 4g E symbol-I Phone

HiMy i phone  11 has suddenly and permanently gone to a symbol E ,for 2 weeks so i can’t use it out of the  wi-fi area, I contacted vodaphone done all the network re sets , had a new sim , checked sim in another phone and worked , but I still cannot ...

Ltomlins by 3: Seeker
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  • 25 replies
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Port Forwarding (PS5 Issues)

We recently switched over from our THG3000 to the ultrahub and before we never used to have problems waking the PS5 via remote play. Since the ultrahub it is very inconsistent. Wifi wakes it up no problems every time, it’s only when it’s connected vi...

lg892 by 2: Seeker
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Website now blocked by SecureNet

Hi there,This website used to work fine, but is now suddenly being blocked by SecureNet. Could you please whitelist it? It's just a companion website for Fantasy Premier League Football.https://www.livefpl.netThanks

SR96 by 2: Seeker
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Why is vodafone blocking my website?

HiMy website is: https://buildsend.comLoads websites like: https://enews-app.com/ws/1.0/viewemail.aspx?c=qocOh%5bf4dl%7BxjX0p4uhG%3bMpnEQbW%7BjVF&r=view|2842006&s=Newsletter%20Term%204%20Week%202%202024 How can I get the network team to check this? I...

Poor signal since 3g switch off

Any one else got poor service/signal since 3g switch off? Think vodafone 3g switch off is a step backwards. My s22 ultra is always warm from always searching for signal since 3g switch off! Before I could get a steady 8mbps now I'm either getting not...

Pixel 8 pro and 5g ultra.

Hello, I have a Pixel 8 Pro and according to the website I do indeed get 5g ultra and until recently it has ran 5g ultra without any problems . Since I upgraded to Android 15 my signal in my house has been up and down up and down. It used to be a ste...