Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Site is not opening on vodaphone network

Good day,My client, Concept.study is currently receiving a lot of complaints from their clients that they cannot access the website when on the Vodafone network. An SSL certificate error is shown when trying to access the site and showing adult conte...

CareNet by 4: Newbie
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Blocking Site

Seems Vodafone have classified our (Ofcom Licenced) radio stream for Chiltern Voice FM as 18+https://radio.entertainmenttechnologies.co.uk:8020/chilternvoice.mp3Can you help pleasePaul (Chiltern Voice engineering director)

Mobile internet - poor

Hello!I live in the IP4 3NG and the mobile data is is extremely poor for calls, which I find not all that satisfactory.  I am aware of a mast at a nearby school which I believe that my mobile is connected to. I have attended to all the trouble shooti...

JamesBond by 10: Established
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Whitelist request

Hi, I work for a website development company and have recently created a website for a client: https://www.hayfin.com/ - we have been informed that when accessing the site over the Vodafone network some users are getting a message that the site is ag...

t3dphil by 3: Seeker
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St Pancras station - can’t move data

Just been to St Pancras station both at national rail and Eurostar sections. Decent signal strength showing on my iPhone SE but can hardly move data. The only speed test that completed gave 0.1 Mb/sec download. I have a secondary eSIM that uses the E...

Terrible signal at STANSTED AIRPORT

Can anyone shed any light on the absolutely awful signal for both data and calls at Stansted Airport? H and 4G signal shows up, as do 3 bars in the phone reception, but calls are almost impossible, and any data usage is either non-existant (usually t...

Rye1 by 4: Newbie
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Website wrongly classified

Hi,I have managed ttomake sure my websitenwhich was wrongly classified is cleared and I would like vodaphone to reinstate access to it now please. www.drsilbersteinclinic.co.uk  Many thanks. 

[Removed] Glasgow

I can't making calls with international calls   [MOD EDIT: This post has been edited to remove personal information, please see Community Guidelines]

IV30 - Moray

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?The issue happens in various locations around Moray 2) What is the full postc...

Nabs by 17: Community Champion
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