We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Secure Net is incorrectly blocking a website I host https://www.nationwiderenewables.co/ customers are unable to access the site as a result. It is a solar company and securely hosted. Is it possible to resolve this please?
Whenever I join my zoom meeting it shows connecting and not joining me to the meeting Please help me to solve this problem. This problem occurs only when I using Vi(Vodafone) network.
Hi, I've just joined up with Vodafone /Cityfibre and have their THG3000 router. I've put a USB stick in the back of the router to use as a NAS. I've managed to add that as a drive on my laptop and can use that as a media location on the Plex windows ...
About two weeks ago 4G data will not function on my iPhone X. So get a functioning iPhone 7 using “3” and a the non functioning iPhone X using Vodafone. Swapped both sims over and everything works. Swapped them back and the iPhone X 4G fails. Apple h...
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1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?I need to travel at least 3 miles 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? in my profile 3) Does the issue occur if...
None of our Vodefones have any signal this morning. Network status checker shows no reported problems. How should I report this? We have tried rebooting phones and all the usual stuff but still no service.
Hi,I have an issue with my Vodafone Samsung S21 Ultra. When I dial a phone number, I can't hear the other person (and I think they can't hear me) at all. If I dial that same number a second time, it works!! Weird. Is anyone else having this issue? I'...
Can someone please explain to me why my Samsung Android mobile phone is often unable to receive a decent signal to allow connection to the internet in N14 North London? In some parts of North London, I have no problems. However, all too often in N14,...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Yes; a couple of miles. 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?Per profile. 3) Does the issue occur if you try your S...
