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Important : Website being blocked on Vodafone network

yajat
3: Seeker
3: Seeker

Hi, our domain pinelabs.pygcl.com and easebuzz.pygcl.com is being blocked by Vodafone secure net. We are a payment processing company facilitating cross border payments. Could you please take this on priority and whitelist our domain since this is impacting our business and customers. Also, we would like to know the reason why was it flagged suspicious in order to avoid any future scenarios. 

8 REPLIES 8

Jason
Moderator
Moderator

Hi @yajat. We understand how both concerning and important this is. I've raised the URLs in question to be reviewed and reclassified under the reference number INC000005055369. We'll let you know as soon as there's an update, so do keep your eyes peeled. 

CrimsonLiar
16: Advanced member
16: Advanced member

At least from here the certificates look fine and secure, it's the individual hosts (pinelabs and ezebuzz) that don't appear to be set up correctly (the master site works just fine).

Hey, could you elaborate more on individual host not being set correctly?

yajat
3: Seeker
3: Seeker

Hi Jason, any update?

Hi @yajat Our team are still working on this for you. As soon as we have an update, we'll let you know here. Thanks for your patience! 

Hi Ami, please our business is getting impacted because of this. Please do the needful.

CrimsonLiar
16: Advanced member
16: Advanced member

pygcl.com redirects to the payglocal.in site no problem.  But the two hosts you list seems to generate a "post" command different IPs and the response is: 
{"message":"Success"}
And no web page is pulled/created/displayed.  The one thing that does appear to be working is the SSL certificate and the Cloudflare NS servers.  

 

Mark
Community Manager
Community Manager

Apologies for our delay with your reclassifications @yajat. Our team have been in touch and have advised your sites have both been reclassified to Economy, computing. These changes can take up to 24 hours to take full affect. If you're experiencing difficulty accessing the sites after this time, don't hesitate to get in touch.