New customer 5G not working (SIM Only)

[stellarstache]

Hello all,

Having a bit of a terrible experience joining Vodafone as new customer, got a new contract on Vodafone Red with 5G Ultra on my plan, using iPhone 16 Pro Max and eSIM, no matter where I am phone won't connect to 5G eve if coverage map says I'm on 5G/Ultra area with good reception indoors/outdoors.

After some research found that the SIM probably wasn't provisioned properly and needs to be deprovisioned and reprovisioned again and to avoid CS replacing SIM as this won't sort the issue.

Here's where the problem starts, contacts CS they really won't do anything until you do what they want you to do

First step change network settings to manual and select vodafone- NO GOOD

Change to 5G Auto - That's apple's default - No Good

reset network settings and check APN - no good

2 agents now wanted me to replace my SIM to a physical SIM after me saying my partner next to me same phone is connected to 5G ultra and I struggle to even stay on 4G (connects to 4G but keeps fluctuating reception) and my partners SIM on my phone does work with 5G.

I'm not into having a SIM replacement as that won't help but they don't go any further... I miss EE already!

Any ideas?

[Janey]

Hi @stellarstache It's important that you're able to use your connection to it's fullest. All of our teams need to investigate and troubleshoot fully to ensure we've covered all bases too. If you'd still like support with this, please drop our team a message on our socials.

[stellarstache]

Hi Janey, thanks for your quick reply, I'm unable to use any of your methods as I don't support Elon (x) or Mark (Meta) companies as they think gay people are mentally ill and devalue women, so it's a HUGE pass for me and I don't have any of their services.

As a suggestion, maybe support socials like Bluesky where women have a voice and gay people aren't classed as mentally ill.

I was able to start a live chat on my account online and this time a very helpful person actually read my messages and completed a de-previsioning, I'm not restarting my phone a few times until I get signal again as I lost signal completely. Message said can take up to 48h...

Hope all it's good after this as it's a terrible new customer journey so far