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Solution

NG5 - Nottingham

fabgav
2: Seeker
2: Seeker

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Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent

 

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

At home 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

NG5 6RZ 

3) Does the issue occur if you try your SIM card in a different phone?

 Yes

4) What errors are seen or heard when the issue occurs?

1 bar signal - very low 4 or 5 g 

5) Does this happen on 2G, 3G, 4G or all?

All    

6) When did you first notice this issue?

Since getting phone and sim and 2nd phone and new sim

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?#

Permanent

 

All phone settings upto date and correct 

1 REPLY 1

JaneyR
Moderator
Moderator

Hi @fabgav 

Thanks for getting in touch. I can't see any obvious issues with network near you so we'd like to into this further and check your account if required. Please can you drop our team a message on our social channels here. Our team would be more than happy to help, just let them know you've posted on our Community Forum.