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09-02-2024 11:25 AM
We have recently become aware that Vodafone’s online content filter is incorrectly labelling our website as sensitive content, rendering it inaccessible to some of our clients.
Our domain – https://leafexcelle/ - needs tonceinauditingforum.com/ be recategorized, as there is no mature or sensitive content on the website at all. Our site is dedicated to private finance services.
Please could a moderator arrange to have the website recategorized within your content filters, so that we no longer face this issue? Our site is based solely around our private finance services and serves no sensitive content whatsoever. 🙂
I've found many other instances on the forums of people who have encountered the same issue - thankfully a moderator has been able to resolve the issue by re-categorisation of the site.
Issue Background
In case it saves anyone else time in the future figuring out what the issue is, here's what happened:
- Site works fine for the most part, but on the Vodafone mobile network (not through wifi) the site showed an 'Invalid certificate' warning.
- Multiple Third Party SSL Certificate checks all came up valid.
- In Edge a 'Sensitive content' Vodafone page was displayed instead, leading us to the real cause of the issue - Vodafone's content filter.
There is nothing we can do to resolve this as the problem lies with Vodafone's filter, so I'm getting in touch here with the hope that the support/moderation team can make that category change for us.
09-02-2024 12:53 PM
Let's take a closer look into this for you @Chezigns. To help us to this, please provide a complete URL as the link provided doesn't appear to be complete.
12-02-2024 10:18 AM
12-02-2024 11:44 AM - edited 12-02-2024 11:44 AM
You're welcome @Chezigns. I've raised the URL in question being blocked by Content Controls to be reviewed under the reference number INC000005061647. We'll let you know as soon as there's an update, so do keep your eyes peeled.
14-02-2024 11:03 AM
Hi Jason, any feedback?
14-02-2024 06:24 PM
Hi there @Chezigns We're still waiting to hear from our network team who are working to get this sorted ASAP. As soon as we have an update, we'll reach out.
16-02-2024 05:46 PM
Our networks team have provided an update on your case @Chezigns. The site's now been reclassified and education, and should no longer be blocked.