Billing Issues and Overcharges on My Account

[adarshrjohn3]

I need to tell you about the issues I've been having with Vodafone. After my contract end November 2024, my bill should have been £22.20 per month. But in December, they charged me for the iPad, and in January, they added those charges to my bill, making it £92.55.

I've tried to get this sorted, but they haven't been helpful. They offered me £150 compensation, but that doesn't cover the overcharges. They've been vague and inconsistent in their responses, and I feel like they're avoiding responsibility.

I'm really frustrated and considering taking legal action if this isn't resolved soon.

[Gemma]

Hi @adarshrjohn3 - I'm sorry to hear the experience you're having with getting the right resolution for this. We don't want to make you feel this way, or for it to get to this stage. We can take a look into what's happened with the charges. Please send us a message on Social Media. 

[adarshrjohn3]

I have been following this from January 1st and still not sort it out. I have made complaint and send many emails not got any answers and my date is restricted now 

[Tal]

Hi @adarshrjohn3, I'm sorry to hear the issue has still not been resolved. Please get in touch with us over social media or if you have a complaint open with our customer relations team get in touch with them via the number they have provided so we can get this resolved as soon as possible.

[adarshrjohn3]

I did it many times and they hiding and misleading things. I am fed up with it