Network Issues TW12 - Hampton Hill

[Derek_H]

1) Does the issue happen in just one location? Mostly
If so, how far do you have to travel to regain service? 10 minutes from my house

2) What is the full postcode - added to profile already

3) Does the issue occur if you try your SIM card in a different phone? Yes, Have tried 4 different handsets with the same outcome.

4) What errors are seen or heard when the issue occurs? Slow or no data, single or no bars on reception, poor SMS connectivity - SMS OTP's or 2FA messages don't come through

5) Does this happen on 2G, 3G, 4G or all? Seems worse on 4G/5G

6) When did you first notice this issue? When I switched to Vodafone 15th October

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Consistent

[Derek_H]

I saw an immediate improvement when I switched to O2, haven't had a single connection or call quality issue since - and actually get a signal when I'm on the Underground, which I never got before the switch.

[AndyMorph]

No change here unfortunately.

[jadesharp1992]

has there been any improvement here yet for you guys? They've had to change radios and transmitters and all sorts on the mast in tw13 to get it up and running again as it's been riddled with issues!

[Derek_H]

Still useless on my wife's phone.

[jadesharp1992]

r if all these issues will start to be fixed with the 3g switch off happening by next month?

[jadesharp1992]

here are issues in tw12 2hu.