We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi, We have received several reports from our customers on the Vodafone network that they are unable to access any pages on our company's domain: https://docsend.com. Our SSL certs are properly set up, and it appears that Secure Net is wrongly blocki...
As sure signal is no longer available, what options are available? The fact that we needed sure signal is that we live in the country and have a poor signal, the same location also means that we have poor Wifi as well so that makes Wifi calling poor ...
Hello everyone,I recently came to Munich. I learned that there are three mobile service providers (vodafone, Deutsche telekom and o2) and I bought a SIM card from vodafone. Unfortunately it doesn’t have good signal (1-2 bars instead of 4 most of the ...
Since January 2022, my Mobile Data speeds have dramatically dropped from 70Mbps to less that 3Mbps. I have contacted the helpline every months as they say this issue will be sorted within 24hrs and they have also told me that masts are being repaired...
Hi, I have been using my Iphone XR in Spain with no issues at all, I flew to Italy yesterday and now cannot get any 4g/3g reception, phone just says 'E' all the time so having to use on wifi, Have data roaming on, anyone know what might be this issu...
Really flustrated with Vodafone. On Tuesday at 7am, three phones in my home(2 contract, 1 pay as you go),are dropping signal or cannot make/receive calls. This happens with all numbers or call will hold up for max 4 minutes including on WiFi calling....
Hi. I'm using Internet in the Car and getting out of footprint error when connecting Internet. This has worked for over a year and yes IOW is in UK so this appears to be a network issue. Support have failed to respond so far.
Hi,When surfing with Vodafone mobile network our website at https://www.artweeks.org is blocked .It's fine on WiFi, or in an Icognito / private tab in the browser.I've checked the SSL and domain details for the site and all seems to be in order - pas...
Hi we recently moved the website to a new server and for some reason, it is now being blocked by Vodafone securement incorrectly. we sell personalised branded and corporate balloons, A genuine business with products that are suitable for all. please...
Hello, We have received several complaints from our customers that they are unable to access our domain from the Vodafone mobile, apparently our site is being blocked by your DNS servers and/or by Secure Net.An example of 2 URLs that are being blocke...
