No Signal or 4G at Home

[Scriblet]

Network checker indicates strong signal and 4G in my area. I get virtually no signal and no 4G.

Post Title: PE31

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Just at home 5 Senter’s Road,

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

PE31 6LJ 

3) Does the issue occur if you try your SIM card in a different phone?

Yes 

4) What errors are seen or heard when the issue occurs?

None 

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

Months 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent

[Effie]

Thanks for letting me know @Scriblet If you're getting no service at all we will need to access your account to check your usage and then run through some testing with you so that we can look into raising a case with the engineers to get them to investigate. We have no account access on the Forum so you will need to reach out to the Social Media Team here so they can help you with this.