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Network queries

No incoming calls or texts after porting number

sapanatapdiya
2: Seeker

Hi,

My number is port from Lyca to Vodafone However I am not receiving any incoming call or SMS. 

This is very frustrating without any network in 2021. Can someone please look into this asap? 

Thanks !!

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4 REPLIES 4
AnnS
17: Community Champion

HI @sapanatapdiya 

 

This may sort itself out tomorrow, try doing a network scan from your connection settings, when the scan completes, select any other network, and reselect Vodafone.  Also try just turning the phone off and back on.

 

If there are still issues, the Porting Team will need to raise a split port request with Lyca on your behalf.  You can contact the Team by calling Vodafone on 191 or by using Live Chat.  Alternatively, speak to the Social Team here: Contact Us 

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sapanatapdiya
2: Seeker

Thanks for your response.

I already tried two options mentioned by you but no luck :Sad_face:

I will wait for tomorrow otherwise will raise again in this forum. 

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BandOfBrothers
17: Community Champion

Hi @sapanatapdiya 

 

I can understand how frustrating this must be for you.

If a Split Port happens then only Customer services via Live Chat,  191 or the Social Media Team's via here  can assist.

Unfortunately there is no account access via the Vodafone Community Forum.

I wish you all the best with this.

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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AnnS
17: Community Champion

Thank you @Farai , you must have missed my reply.

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