We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hello,I am a developer for The Chelsea Laboratory "thechelsealaboratory.com" and have noticed our skin care and beauty ecommerce site is being blocked by Vodafone Secure Net.Is it possible to appeal this and get this resolved ASAP.Many thanks,Jack.
I'm contacting you from Zoho.com and one of our Domain (zfrmz.eu) is Blacklisted. We request to remove our domain (zfrmz.eu) from your blacklist and also please provide the reason for this blacklist so that we would be able to take appropria...
Hello, We have received several complaints from our customers that they are unable to access our website www.millicast.com from the Vodafone home broadband service, apparently our site is being blocked by your DNS servers and/or by Secure Net. We are...
Users from Ukraine can't access `wss://rsis.launcher.rarescrap.dev/api` We've tried everything: add an exception in firewall and windows defender, run connection script as Administrator. It's not working. I guess there might be a problem on your side...
I have a spam filter on which sends some emails to an external quarantine. https://cloud.cleanmail.eu/Vodafone does not let me access this site. Can anyone help?Thank you
I'm contacting you from Zoho.com and one of our Domain (zfrmz.eu) is Blacklisted. We request to remove our domain (zfrmz.eu) from your blacklist and also please provide the reason for this blacklist so that we would be able to take appropriate ac...
I have an ipad with an unlimited data plan on Vodafone. I have been using vibre to make phone calls with it and the service so far has been great except for one thing. That is I can’t seem to receive any incoming phone calls. The problem seems to be ...
I've been using VOXI for a few years now, and I've never had 4G connection. No matter where I go, even in other countries, I'm always stuck on H+. I'm now on my third phone, a Pixel 6, using VOXI, and still, no 4G (or even 5G) connection.What's the i...
How do I get a nano sim for a new phone, to replace the sim in my old phone on the old legacy network and still keep my existing number.
Hi, I have a relative in Norway who has been unable to text or call me on either of my phones (an ancient Nokia 6310i and a Samsung Galaxy A33) since I moved my contract away from Vodafone about a year ago. My provider wasn't able to fix the issue so...
