We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
We have a website that is blocked on the vodafone network https://v4.co.ukWe have been in previous contact and have been advised to use https://www.virustotal.com/ to see to logged services marking the site as malicious. We have scanned the server an...
I've set up a WIFI hotspot on my phone (a Huawei P9 Plus running Android 7.0). Devices can connect to my phone fine with WIFI, but then they all report there is no Internet access. Internet works fine on my phone. I have a good 4G signal. I've just b...
Hi!I should be able to connect to 5G Ultra (standalone) - I meet the pre-requisites - I use compatible handset (S23 Ultra), upgraded my plan since February 23 and I tried it in several postcode covered by 6G Ultra. However my phone only connects to N...
I was on Vodafone years ago and it was fine. I switched about a bit and also was on Vodafone about two years ago. It was at least on a par with EE.I just rejoined and switched my wife and I's phones and home broadband to Vodafone. Broadband is fine, ...
Hi,I use 4G as my broadband and have a 4G router. I've been pleased with this setup on the whole, but the past couple of months the connection has been less reliable. It started around the time that 3G was switched off - not sure if this is a coincid...
Our PS5 has stopped working since moving to Vodafone . We have tried to connect on wifi and wired neither works, we have tried factory resets on both router and ps5 and changing the dns but nothing. Internet works for other devices just not the ps5. ...
Having major packet loss and latency issues over the past week, has been fine for 18 months.I have a SIM which I use primarily for gaming - it's used in a 4g/5g router, and I have had no issues up until recently. I know it's a Vodafone issue as I've ...
Hi, Just join Vodafone few days back sim only deal and I just keep my old number. But after two days I stop receiving calls anyone call me find the message user busy, though I can make call and send messages and can receive messages but not receive ...
Hi, I am writing to report a critical issue regarding our domain, Tally.so, which has been mistakenly flagged by Vodafone Secure Net. We received reports from users in UK, Spain, South Africa and Ukraine. Tally.so is a trusted form-building service u...
We have a Samsung Galaxy, iPhone and Gigacube all working from 5G signal on a mast that's 75m from our house. All of a sudden the 5G signal has disappeared. We now get 4G+ signals instead but no 5G. Our wifi still works fine from the Gigacube and our...
