Non-sensitive website blocked by Vodafone content filter

[joehartley]

We have recently become aware that Vodafone’s online content filter is incorrectly labelling our website as sensitive content, rendering it inaccessible to some of our clients.

Our domain – https://www.jordanlynch.com/ - needs to be recategorized, as there is no mature or sensitive content on the website at all. Our site is dedicated to private finance services.

Please could a moderator arrange to have the website recategorized within your content filters, so that we no longer face this issue? Our site is based solely around our private finance services and serves no sensitive content whatsoever. 🙂

I've found many other instances on the forums of people who have encountered the same issue - thankfully a moderator has been able to resolve the issue by re-categorisation of the site.

Issue Background

In case it saves anyone else time in the future figuring out what the issue is, here's what happened:

• Site works fine for the most part, but on the Vodafone mobile network (not through wifi) the site showed an 'Invalid certificate' warning. 
• Multiple Third Party SSL Certificate checks all came up valid.
• In Edge a 'Sensitive content' Vodafone page was displayed instead, leading us to the real cause of the issue - Vodafone's content filter.

There is nothing we can do to resolve this as the problem lies with Vodafone's filter, so I'm getting in touch here with the hope that the support/moderation team can make that category change for us.

[WVC]

Is there any other reasons or causes you see on your side at all please, other than securenet for this issue happening on Vodaphone 4G network?

Thanks

[Mark]

I've checked your site using 2 numbers connected to the Vodafone mobile network, one with and one without content control bars in place and had no problem connecting @WVC. It sounds like the issue being experienced maybe connected to your site, or the device of the person reporting it. Our network team have advised the site isn't being blocked in anyway by our network.