Filled out the template but essentially the issue is a noticeable drop in download speeds from an average around 40-50Mbps down to an average of 10-15Mbps.
I believe I am connecting to the mast at location 50°51'19.1"N 0°47'17.2"W - have any faults occurred or work been carried out on that mast that might have caused the drop?
Thanks
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
Yes in one general location.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.
Full Postcode in my profile
3) Does the issue occur if you try your SIM card in a different phone?
Yes, tried 2 different LTE Routers, iPhone 12 and Nokia 7.2
4) What errors are seen or heard when the issue occurs?
Noticeable drop in data download speed from 40-50Mbps to 10-15Mbps
5) Does this happen on 2G, 3G, 4G or all?
4G
6) When did you first notice this issue?
Week starting 7th Feb 22
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Permanent.
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