Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Secure Net incorrectly blocking our website

Hello,One of our websites cant be seen by our staff or customers and we use Vodafone to access both in mobile and hotspot. We have received several complaints from our customers that they are unable to access our website www.labfacility.com from the ...

Website is blocked by Parental control

Hello, one of our websites are blocked by Vodafone mistakenly, it requires users to prove that they are over 18 before gaining access to the site. The site does not contain any age restricted content.https://www.daydawn-nursery.co.uk/Can you please c...

DFDS by 2: Seeker
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voxi is breaching net neutrality rules

voxi is throttling youtube streaming, i know it is throttling because a speedtest shows i have 17mbps connectionvpn traffic is also been throttledvodafone, you have lost a customer, i am going to smarty and you are getting reported to ofcom

CSD Vodafone UK

Is CSD still available on the network, we had a good connection until recently and trying to work out if vodafone have turned off the network or something else could be the cause, i'm looking at over 50 sims affected. We use modem to modem connection...

SR2020 by 1: Seeker
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'Blocked' devices still on wifi network

At night, I block my 12 yr old daughter's ipad (non 4G) and iPhone (no SIM) so she's not up all night on You Tube or TikTok etc. Imagine my surprise when I hear talking coming from her room at 3am.  Despite blocking both devices and sites on the Voda...

How to stop fault update messages

Hello, in the last few days I received dozens of messages from Vodafone about a network fault. I might have subscribed for updates to the fault at that specific location but something is going wrong since I received dozen of messages about that fault...

casaschi by 2: Seeker
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Whatsapp web

I am having issues when trying to use whatsapp's web application. I am unable to scan the QR code they provide. I have already contact their support team and they have asked that I do a few troubleshooting step which I have and provided evidence of i...

Poor coverage NW12 area

According to the network maps we should be in an area with excellent 4G and strong 5G, yet we barely get 1 bar signal in the house - it's a new-build so hardly a signal blocker. Even in the garden the signal is week and data isn't good enough for a T...

Derek_H by 4: Newbie
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