We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Vodafone have sent me a message saying my 6 month old phone (release date for it 19th of July 2023) will not work for calls once you switch off the 3G network. I double checked it's IMEI on Vodafones website which also says it will not work.Obviousl...
HiOur website was hacked several months ago and although now clean is being blocked by Vodafone SecureNet. Can you please retest it?https://citrino.uk/Many thanks
I have been receiving emails regarding the 3G switch off, which tell me that my mobile is incompatible with 4G calling. I know that this is incorrect and it is compatible (Sony Xperia 5 IV). How would I go about getting the Sim card replaced to act...
Hi,Just changed from a Samsung S8 to an S20 but using the same Sim.If I'm using the phone and someone leaves me a voicemail, then when voicemail calls me back, it simply terminates the current call. Previously, it would have called me back and I coul...
Good day,My client, vitaboutiquefitness.com is currently receiving a lot of complaints from their clients that they cannot access the website when on the Vodafone network. An SSL certificate error is shown when trying to access the site.Please could ...
Hi, I’ve been having issues with my Vodafone mobile since about 3am this morning, no internet and signal comes and goes, it was like it at home and on my journey to work
1) Does the issue happen in just one location? MostlyIf so, how far do you have to travel to regain service? 10 minutes from my house 2) What is the full postcode - added to profile already 3) Does the issue occur if you try your SIM card in a diffe...
1) Only happens at work or surrounding area within a mile 2) Location Hanworth TW13 6JE 3) Happens on 3/4 different phone at this site different users all on Vodafone 4) The other person can hear you but you cannot hear them and then after a little ...
Hi! For the past few weeks a number of contacts are struggling to contact me via texts or calls. I can call them & text them, but none of their messages or calls come through to me. When they call me they get no tone at all as if my number doesn't ex...
Signal strength is 1 (max 2) bar on three separate phones we are trying to use in TS5 (indoor and outdoor). Telephone calls keep being dropped. Online network checker indicates signal strength is currently good. Vodaphone customer support could not i...
