Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Poor Signal - TS5

Signal strength is 1 (max 2) bar on three separate phones we are trying to use in TS5 (indoor and outdoor). Telephone calls keep being dropped. Online network checker indicates signal strength is currently good. Vodaphone customer support could not i...

Urgent - Unblock company website

Hi.Our website appears to be blocked on the Vodafone network. The SSL cert is from allot.com which looks to be the Israeli security company Vodafone uses for web filtering. Could we please be whitelisted as there is no content for concern in any cate...

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Gnatta by 2: Seeker
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No signal

Why has my mobile network signal goo weak. It is either on 1 bar or not at all so I havWhy has my mobile network signal goo weak. It is either on 1 bar or not at all so I have to use WI Fi calling. I have done everything listed in the checks ...rang ...

valbr by 2: Seeker
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No Signal or 4G at Home

Network checker indicates strong signal and 4G in my area. I get virtually no signal and no 4G.Post Title: PE31 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Just at home 5 Senter’s Road, 2) Wha...

Scriblet by 2: Seeker
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  • 10 replies
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5G mobile

Hi, whenever my phone switches to 5G - I can never get any connected services ( such as email, news WA etc)  if I switch to 4G it’s all fine - bit annoying when in large cities and towns with 5G 

Website mistakingly flagged as 18+

Hi! My e-commerce shop www.emberhug.shop seems to have been flagged as 18+ even though I have no idea why. No forbidden content there, just selling heated blankets. Would be most grateful for an urgent solution. I am running paid ads and I am quite u...

Kuziomin by 3: Seeker
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