We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi, so I had Vodafone for a little while and indoor coverage with 4G is a little bit underwhelming at times while I’m downstairs, was just wondering if the 3G shut off will help with it as I get 3 bars of 3G indoors while I’m downstairs (added images...
I have a iPhone 15 download speed over 50mb. having trouble connecting to most apps over mobile network, but working fine over WiFi is there a fix for this getting very annoying. thank you.
I recently recieved a text suggesting I upgrade my phone as vodafone now think my phone cannot use 4g for calling only 3g presently to be downgraded to 2g in 2024.I am fairly certain I have in the past used VoLTE on Vodafone with my phone, but it sto...
Vodafone have sent me a message saying my 6 month old phone (release date for it 19th of July 2023) will not work for calls once you switch off the 3G network. I double checked it's IMEI on Vodafones website which also says it will not work.Obviousl...
HiOur website was hacked several months ago and although now clean is being blocked by Vodafone SecureNet. Can you please retest it?https://citrino.uk/Many thanks
I have been receiving emails regarding the 3G switch off, which tell me that my mobile is incompatible with 4G calling. I know that this is incorrect and it is compatible (Sony Xperia 5 IV). How would I go about getting the Sim card replaced to act...
Hi,Just changed from a Samsung S8 to an S20 but using the same Sim.If I'm using the phone and someone leaves me a voicemail, then when voicemail calls me back, it simply terminates the current call. Previously, it would have called me back and I coul...
Good day,My client, vitaboutiquefitness.com is currently receiving a lot of complaints from their clients that they cannot access the website when on the Vodafone network. An SSL certificate error is shown when trying to access the site.Please could ...
Hi, I’ve been having issues with my Vodafone mobile since about 3am this morning, no internet and signal comes and goes, it was like it at home and on my journey to work
1) Does the issue happen in just one location? MostlyIf so, how far do you have to travel to regain service? 10 minutes from my house 2) What is the full postcode - added to profile already 3) Does the issue occur if you try your SIM card in a diffe...
