Poor Signal TW13

[Kam-PKS]

1) Only happens at work or surrounding area within a mile

2) Location Hanworth TW13 6JE

3) Happens on 3/4 different phone at this site different users all on Vodafone

4) The other person can hear you but you cannot hear them and then after a little while call disconnects and you get the message on the phone call diconnected

5) 5g is showing on the service between 2-3 bars for service level Data is poor Download 2Mbs Upload 1.7Mbs Ping456ms

6) Started seeing problems end of the first week in December 2022

7) This issue occurs on nearly every call sometime straight away or after 4-5 mins. maybe 1 call in 20 (a short call) might be okay

Tried calling Vodafone support just keep getting told we have checked and there is no problems showing in the area and try resetting the phone reseat the sim and reset the network settings, but this is happening other phone on the same network. On one of the phone was told to try an E sim this made no difference had to to vodafone store to get replacement sim as the tech on the phone tried to reset this and then could not reconnected and could not use the old sim. 

[jadesharp1992]

so there's issues in TW136AW again. what a surprise! Definitely not been fixed since before christmas.

[jadesharp1992]

so, had an email this morning that reckons they've fixed the issues again, let's see...

[Kam-PKS]

Still Faulty dont think they bothered with all the other problems VF has going on on a email from Customer services (Jokers) get your PAC code so FO then you think you are dealing with the government no a retailer 

[jadesharp1992]

wow, that's so bad that it's still not fixed! So what are you gonna do? Did they give you your pac code?

[jadesharp1992]

how are you all getting on with Vodafone now? Have they fixed the dropped calls yet?

[jadesharp1992]

hey all, so o2 have definitely acknowledged there are issues in the area, so this could be what is affecting Vodafone, this is on the status page when I put in the families postcode. 

tw135lr

Sorry, a phone mast close to you isn't working as well as we would expect.

This issue is caused by signal interference that we're working to fix. Your signal might come and go until that’s done, sorry. Rest assured, we're working to make it better for you. We’ll update you by Friday 26th May 2023

[jadesharp1992]

tw135lr

Sorry, a phone mast close to you isn't working as well as we would expect.

This issue is caused by signal interference that we're working to fix. Your signal might come and go until that’s done, sorry. Rest assured, we're working to make it better for you. We’ll update you by Friday 30th June 2023

[jadesharp1992]

hi all, so I had a message on twitter from Ker Anderson on Thursday who works for Vodafone and this is what he says about the tw13 issues as he has been looking into it for us. $user.name$ ($user.screen_name$): $text$

[jadesharp1992]

Hi Jade, appears.we have an external interference issue in the TW13 area following yet another field engineer visit. We have referred it to Ofcom, will let you know how things progress

[HP14]

Thanks for the info.

I'm getting the same problem as months ago, I can't see this problem being resolved anytime soon. I hope more people are complaining to Vodafone.

I just can't use my phone when at work anymore, very frustrating!!!