Poor Signal TW13

[Kam-PKS]

1) Only happens at work or surrounding area within a mile

2) Location Hanworth TW13 6JE

3) Happens on 3/4 different phone at this site different users all on Vodafone

4) The other person can hear you but you cannot hear them and then after a little while call disconnects and you get the message on the phone call diconnected

5) 5g is showing on the service between 2-3 bars for service level Data is poor Download 2Mbs Upload 1.7Mbs Ping456ms

6) Started seeing problems end of the first week in December 2022

7) This issue occurs on nearly every call sometime straight away or after 4-5 mins. maybe 1 call in 20 (a short call) might be okay

Tried calling Vodafone support just keep getting told we have checked and there is no problems showing in the area and try resetting the phone reseat the sim and reset the network settings, but this is happening other phone on the same network. On one of the phone was told to try an E sim this made no difference had to to vodafone store to get replacement sim as the tech on the phone tried to reset this and then could not reconnected and could not use the old sim. 

[jadesharp1992]

hi all, although the network status checker now says everything is fixed, it's still not. my dad has had loads of calls cutting out today, he rang vodafone and after about an hour of calls repeatedly cutting out, he was able to get his pac code without charge, so he's now leaving Vodafone and going elsewhere.\\\

[jadesharp1992]

so the network status checker is now back to acknowledging there is a problem again in TW136AW.

[Kam-PKS]

we was told that the service should all be good on monday and so far seem like they might have done there job and fixed it woohoo been good so far lets see what happens.

[Kam-PKS]

spoke too soon the phone are still the same cutting out call failed. Call cuts out after 5-10 seconds some times.

[HP14]

 

[Gemma]

Hi everyone, I understand some of you have seen from the notifications you have received, that a fault with one of your nearby masts is now showing as resolved. This shows on our Network Status Checker. Please turn your phones off and then back on, to help to refresh them on the network since the works completed. 

If anyone's still facing issues, our Network Status Checker, does show there are two other masts within the surrounding area, that are currently being worked on. You can see this by zooming out slightly on the map. Once they're resolved. Please let us know if you're still experiencing the same issues. 

[jadesharp1992]

hey all, how are you all getting on with the calls and signal now, is it any better? I've just seen this on the checker, not sure if it will be affecting any of you? james_a_tanner

[jadesharp1992]

We're aware of some network issues in TW13 4HG

There’s a problem with our mobile network in this area at the moment that may be causing issues with your service. We’re sorry if you’re experiencing any disruption, we know how frustrating this can be. Unfortunately, our network equipment needs some major repairs. Rest assured, we’re working hard to fix this as quickly as we can. Thanks for your patience. As soon as we have any further updates, we’ll let you know here.

[HP14]

Had problems with it cutting out again on Friday 31st.

This is my place of work so don't get to use my phone that often.

[jadesharp1992]

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