SecureNet switched off but I'm still getting blocking messages

[davemacrae]

I accidentally turned on SecureNet for my account but immediately switch it off, or so I thought.

Every couple of days I get a message saying that SecureNet has blocked access to some site. The message states that the "offending" machine is "Raspberry Pi Raspberry Pi" which is particularly useless as I have 5 or 6 of these running at any one time.

How do I get this to stop happening?

Dave

[Tal · Accepted solution]

Hye @davemacrae, this may indicate that the secure net is not fully removed or just needs a reset form our side to get your service to how it was before. Please drop us a message here so we can help remove it form your mobile number.

[Cynric]

@davemacrae Your Pi instances must all have different hostnames to co-exist on the LAN, well my six of them do have different names.

[davemacrae]

They do have different hostnames. The Vodafone router doesn't pick up the hostname, I assume, because I don't use it for DHCP.

[Cynric]

@davemacrae I have PiHole doing DHCP and DNS but the router still gets the hostname correctly associated with its IPv4 address. I'm sure you will have told the router to reference where your DHCP spice is, but it's worth checking just in case.

[davemacrae]

I'm not sure what you mean here. I don't see any router setting that tells it to get names from PiHole?

Can you elaborate?

[Cynric]

@davemacrae This is from memory as I don't use a VF router. In the network settings should be a place for selecting an alternate server for DHCP and DNS.

DNS is the easy bit, I set the primary address to 192.168.0.2 (pihole) and secondary to 1.0.0.1 (Cloudflare).

DHCP should have a button to say if the router is doing it or not. Set DHCP off and you should be given a space for an ip address, which again on mine is 192.168.0.2. 

UPDATE: Also any DHCP server advertises itself, so if your router does not have a space to specify the alternate server it should not matter as all devices listen to the same port for the announcer broadcast message on the LAN.

[DrewAnderson]

That sounds frustrating! It’s possible that SecureNet is still detecting some of your Raspberry Pi devices as the same "offending" machine due to their IP addresses or network behavior. I’d recommend double-checking if SecureNet is fully disabled, or try resetting your network to ensure it's not still affecting any of the Pi devices. You might also want to whitelist the devices or set up a specific rule for your Raspberry Pis in the SecureNet settings to prevent future blocking.

[Cynric]

@DrewAnderson Which AI package did you find this in?