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08-08-2023 08:41 PM
Hi
Our site https://personaparlor.com is being blocked by vodafone, it appears our SSL certificate is being replaced by one from Allot?
The site is work across all other networks, why is it being blocked for vodafone customers?
Thanks
09-08-2023 10:46 AM
Hi @MetropolisWorld When access is being blocked to your site, do you have a screenshot of the error message being received? This would help us to identify why your site's being blocked and help us when looking into this for you.
09-08-2023 05:30 PM
Yeah so the site is only blocked when users try to access it via Vodafone mobile network, all other mobile networks and wifi it is fine.
Here are some screenshots.
The certificate details page shows a SSL certificate for Allot which is not our SSL provider, it seems it get replaced in you filtering.
10-08-2023 10:35 AM
Hey @MetropolisWorld Thanks for providing the screenshots. I've raised a case to our Network team to investigate further. Once we have an update, we'll respond to this thread.
Your case reference is - INC000004938773.
12-08-2023 01:02 PM
Hi @MetropolisWorld. Thank you for your patience. Our Network team have reviewed and reclassified the URL in question as 'Leisure' - please clear your browser cache and cookies before trying again.