We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Can someone please explain to me why my Samsung Android mobile phone is often unable to receive a decent signal to allow connection to the internet in N14 North London? In some parts of North London, I have no problems. However, all too often in N14,...
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Yes; a couple of miles. 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?Per profile. 3) Does the issue occur if you try your S...
First of all, It is so difficult to speak to a real person when calling customer service! The automated line automatically directs you to the website or the mobile assistant and then hangs up without ever giving you a chance to actually speak to a re...
Can anybody who is wise to the subject of network/traffic management and routing advise me on this. Whenever you are roaming you get your usual UK/London IP address and location. I assume this is basically adding an additional "hop" for the data pack...
My house is in a seaside village in Devon. We are shadowed from the main mast by a hill. Who can I speak to to help get something installed locally to improve signal for both voice and 4/5G? We don't have decent broadband from OpenReach either so ...
There are multiple reports surfacing online of Vodafone applying 10Mbit/s throttling (in accordance with their 10Mbit/s throttled service) to their unthrottled, so-called 'unlimited MAX' 4G service. Whether this is intentional or unintentional, this ...
Hello, I've come here because I'm not really sure where else to take this. Since upgrading my sim-only pay monthly plan back in March I have had nothing but poor download speeds with my device via a 4G signal. I have contacted Vodafone support on a...
Experiencing consistent slow mobile data download and upload speeds south of Evesham, is there a possible oversubscription or/and network congestion on our local masts/network? 1) Does the issue happen in just one location? If so, how far do you have...
1) In and around this area, have not travelled from the area.2) Full postcode LD3 0UE3) Three different phones in the house, all on Vodafone network, all are showing emergency calls only4) No signal on phones, emergency calls only or no network being...
Hello everyone I have a problem on my iPhone 11 with G4 internet since yesterday ( London , West Ealing area )It turned out that Vodafone has a crash but is hiding it. I couldn't even open the Vodafone app this morning.On Oopla last speed test down...
