Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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CCTV remote access - Dynamic port mapping incorrect

Hi Experts,I have a CCTV system which was accessible remotely till I changed my Vodaphone router to the latest model.The problem is port mapping is not correct and adding any static port mapping is conflicting with the dynamic port mapping which I ca...

No 5G Connectivity

Hello, I am having a problem getting my new iPhone 13 Pro Max to connect to 5G. This is not a Vodafone provided device, I have bought it directly from Apple.5G is enabled on the phone and the Network Status page indicates that I should have 5G covera...

ant177 by 2: Seeker
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major outages facebook ,instagram whatsapp

hi everyone my name kyle  i dont know if you are all aware but facebook ,whatsapp and instagram are down due to a massive outage worldwide. just thought i would update those who were unsure of why their soical media isnt working.

SG8 - Guilden Morden

Since yesterday the local 4G vodafone signal has not been working. The network status checker has not picked up on the fault.  We barely have any signal at all now. I have had this verified by multiple vodafone devices so it is not a device fault.I b...

symonde by 2: Seeker
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Band Frequency

Looking for Band/Frequency information for the Vodafone network at BS37 6PU. Could anyone answer this for me please?

very poor phone signal at new address

i have enquired to Vodafone about this issue, several times over the last few weeks and despite doing there recommended phone changes, my call and internet signal, at this address is very poor, ME207LT, both inside and outside.Fortunately i have now ...

Data only sim internet unusably slow

Hi there, My data only sim is currently unusably slow despite the service checker saying there is signal in my area. I only use this sim at my office so if its not working here its really no use to me at all. I can't use the live chat as there is no-...

Coverage issues TF9

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-TrentTF9 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? No coverage at home. Travel 0.25 Mike’s to get coverage 2) What is the fu...