Advice please - credit file

[Mmp180991]

Hi,

I obtained my credit file today and can see an old Vodafone account is still open despite transferring my number to o2 back in 2022.

Although nothing adverse has been report it is showing a balance of £2, nothing has been reported since July 2023 and id like to get this resolved and closed off. As I no longer have an account with Vodafone customer services weren't much help at all! Can anybody give me a number to the credit file team? Thanks in advance. 

[Mmp180991]

Also to add, my account is closed so I can’t log in to Vodafone & no communication from them has been received since the initial port over to o2. 

[Lucy_F]

Hi @Mmp180991 We can get this looked into for you. Pop us over a message via the contact information found here and we'll get started. You can also use this form to raise any concerns to our Credit File Support Team.