Credit Default Issues

[tomioyebadejo]

Vodafone left a default notice on my credit file for £61, despiote the fact I did not actually use the Vodafone service.

Despite my challenging the Vodafone for a service I did not use, I was still given a default notice. Ever since I have settle the "debt" and yet the default notice remains.

For £61, this has impacted my ability to get any loan and it is seriously affecting my family. What can I do to rectify this issue as I am being made to pay too heavy a price for a Vodafone service I never actually used in the first place.

[MarkD]

Hi @tomioyebadejo, we have a specialist credit file team that works on Twitter and Facebook, the team can investigate the Vodafone account and check for any markers on your credit report. If any changes are needed following the investigation, this can be arranged on the social media channels. All of the contact details for the team can be found here. 

[Kirensarwar]

I have the smae issue and have called and been on live chat for 1.3 hrs. Nothing is helping. I need this fixed asap. I have never been told of a default or anything and now get to know via experian.

[Gemma]

@Kirensarwar - I'm sorry to hear how much time you've spent trying to get the issue with your credit file resolved. This is something we take seriously. My team can review your account and if there's anything that's reporting incorrectly, we can liaise with our Credit File Support team to get this corrected. 

Please get in touch with us through Social Media.