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Customer Service Feedback

2: Seeker

Hi there, 

 

I wanted to give a massive thanks to Dan on the customer service team who I rang today (21-01-2020) at 14:11 as he went above and beyond what any rep would ever do. I had no signal at all and I had tried the online chat and they were completely unhelpful so I tried the phone call service instead.

 

I just wanted to thank him for his patience and I hope he gets the recognition he deserves for being so patient and helpful through a difficult issue especially when he could have just given bog standard responses but instead stuck with me until my issue was resolved.

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2 REPLIES 2
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17: Community Champion

Fantastic to read some positive feedback which also helps bring balance to the forum and to the support Vodafone do give.

Well done to Dan. 👍

I'm sure the Vodafone Social Media Teams here who read all posts will feed this back too @ASYMONDS440 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

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17: Community Champion

Hi @ASYMONDS440 

 

The best way to make sure Dan receives the recognition he deserves it to post this on the Vodafone UK Facebook page here:  Vodafone Facebook  this way he may even read your feedback.

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