My advice is not to use vodafone guaranteed trade in. I wish I read reviews before doing this as it is clear that it is all a scam.
I have posted my phone via DPD returns pack. However, voadfone keep changing time of delivery for it to be received. My phone has therefore been going back and forth between vodafone and DPD.
The packaging they provide is shocking so this opens up the item to plenty of damage during transit and vodafone are clever by stating they are not liable for any loss or damage even though they are the ones causing the delay ensuring that it is open up to as much damage as possible!!!
Customer service have been absolutely shocking on this and I may aswell be talking to an automated robot as the answers are the same. Instead of addressing any issues they just point out the standard wording (don't you think I've looked at this). They do not focus on the concern just the quickest way to get rid of you.
Have never know anything like this and I wish more people post reviews on their experiences with the trade in tool so people can clearly see not to bother and go elsewhere.
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