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How can I leave feedback for an employee?

AubraK
1: Seeker

I just received great service from an employee based in your Newcastle call centre and I mistakenly ended the call before I was able to take part in survey to give feedback. I want to ensure the guy who assisted me gets some recognition for his good work so is there any way to send an email to the call centre to provide feedback at all?

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Vodafone only have an email address for complaints @AubraK 

 

You could use Live Chat or call 191 and they can access your account notes to see.who the agent was and they send your feedback to them.

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

TJ
Community Manager (Retired)
Community Manager (Retired)

Hey @AubraK, it's great to hear you want to find this adviser and leave feedback; must have been a really great experience.

If you get in touch via Facebook or Twitter, one of our team will be able to access your account and pass your lovely comments along 👍