main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Off topic

How to contact the Credit team re default on Experian credit report

atyashazad
2: Seeker

Please can someone tell me how to speak to the Vodafone credit team.  I can't get through the phone menus and have made 10+ calls to 03333 040191 so far today with no luck.  Have spoken to Customer Service who was very helpful, but neither of whom are able to give me written confirmation that my credit report could be corrected as it is affecting my mortgage applicxation. I have been on the phone all day. HELP PLEASE !

View more options
7 REPLIES 7
BandOfBrothers
17: Community Champion

Hi @atyashazad 

 

As the Credit File Specialist Team are not customer facing please may I suggest that you contact the Social media team via Contact-us-for-account-specific-queries and they'll collate your info and pass it onto their dedicated Credit File Specialist Team to investigate. 

Please link back to your thread here including your forum username so your not having to repeat yourself.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.0  / Android 11.

View more options
Jack
Moderator

Hi @atyashazad I'm sorry to hear you haven't been able to speak to our Credit File team as of yet. As we're not able to access accounts through this forum, I'd recommend reaching out to our Social media team here, they'll be able to liaise with the team on your behalf.

View more options
atyashazad
2: Seeker

 

Hi there, 

I have been told to post my comment on the page - Contact-us-for-account-specific-queries

I have copied the response and my query. Please HELP!

Hi @atyashazad 

 

As the Credit File Specialist Team are not customer facing please may I suggest that you contact the Social media team via Contact-us-for-account-specific-queries and they'll collate your info and pass it onto their dedicated Credit File Specialist Team to investigate. 

Please link back to your thread here including your forum username so your not having to repeat yourself.

@atyashazad

Please can someone tell me how to speak to the Vodafone credit team.  I can't get through the phone menus and have made 10+ calls to 03333 040191 so far today with no luck.  Have spoken to Customer Service who was very helpful, but neither of whom are able to give me written confirmation that my credit report could be corrected as it is affecting my mortgage applicxation. I have been on the phone all day. HELP PLEASE !

View more options
BandOfBrothers
17: Community Champion

@atyashazad 

 

Once you've contacted the Vodafone Social Media Team's on Twitter or FFacebook they will contact you back ASAP.

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.0  / Android 11.

View more options
atyashazad
2: Seeker

Hi Jack, 

I have messaged on twitter, still waiting for a resolution. 

Atia

View more options
atyashazad
2: Seeker

Hi there, 

I have messaged on Twitter, still have not heard back. Alos tried calling again and waiting for some one to pick the phone. 

Atia

View more options
Jack
Moderator

Our Social Media team work a  queue-based system, but I'm sure a member of the team will be with you shortly 

View more options