Lack of complaint procedure

[Rinky]

Yesterday i had a horrible experience with one staff member in the Milton Keynes shop being downright rude, to point where i walked away and requested another member of staff.  She, in the middle of the store called me rude to other staff members, I requested her name she said "Over there" then stormed off to the back office.

Another member of staff sorted my situation but no apologies for her behaviour nor a manager appeared on the shop floor.

I've tried to complain about her, but they fobbed me off so it seems to look like Vodafone does care about badly behaving staff.

[BandOfBrothers]

Hi

It's reasonable to expect staff in stores and also agents at customer service to be professional and polite and courteous at all times.

 This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.
 
Hang in there and I'm sure they'll be in touch. 

[BandOfBrothers]

Sorry to add. 

This may help too. 

Vodafone Code of Practice.

[drey_p]

Hi there

That doesn't sound very good TBH.  The good news is that Vodafone do have a complaints procedure.   If you Google" Vodafone complaints" the top 2 results link to the complaints procedure on the Vodafone website.  These links can be found here and here.

The eForum Team will also be able to help you raise this and will be in touch in shortly.

[Retired-LouiseE]

Hello @Rinky

I am very disappointed to hear about this situation. Our apologies for this.

I am going to Private Message you to gather the details of this issue so I can pass this on to the store. 

Louise