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Solution

Remove Credit Default

Josephine2020
2: Seeker
2: Seeker

‎10-11-2020 03:49 PM

I recently found that I have a credit default for £15 on my name since December 2015. After speaking to Vodafone customer service, they have raised a credit for the amount and marked it as default (satisfied), but not removed the default. We have applied for a mortgage and this is now affecting my credit score and lenders wont give me a mortgage. Please can anyone help me to get the default removed. Thank you in advance

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BandOfBrothers
17: Community Champion
17: Community Champion

‎10-11-2020 06:21 PM

You'll need to reach out to the Vodafone Social Media Team's via Contact-us-for-account-specific-queries who will ask their Credit File Specialist Team to look to see if the default was warranted or not.

If it was warranted @Josephine2020 then it will remain in situ for 6 years from the original default date.

I wish you all the best with this. 

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