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Off topic

Someone else's order

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2: Seeker

I have been receiving emails in my Gmail account referencing some ones Vodafone order.  There is no link in any of the emails to flag an issue or verify the proper person received the email.  The intended recipient apparently has not logged in as the temp password has not been changed.  The last email was the direct debit confirmation.

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4 REPLIES 4
17: Community Champion

Hi @Tarrant  have you checked your own account to check no one is fraudulently trying to get a phone using your details? Log into your account ( not via anything in the email) to check. 

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2: Seeker

I don't have an account.  I live in the United States.  There was no verification email to make sure Vodafone had the right email address and every email I received was a "Do not reply" automaticly sent by their system.

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17: Community Champion

Hi @Tarrant 

 

This is more than likely due to someone typing too quickly and not checking that the information was correct and this has resulted in the email address being mistyped and the confirmation being sent to an incorrect address and the wrong person.

 

The best thing to do is to wait for the someone from Vodafone to get to the thread, this will need to be sorted and they will be able to investigate further.

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Moderator
Moderator

Hey @Tarrant, thanks for getting in touch and raising this to us. I'll need to take some additional details from you, so I can investigate this further.

If you use social media, the quickest way for you to do this is by contacting us via our Facebook or Twitter page. If you don't have either of these, pop back to me and I'll be happy to provide you with an alternative. 

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