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The phone does not indicate that anything is attached. I am not using the usb to share the phones data but to power the thermal camera attached. I am going tinto the shop this afternoon to see if anything can be sorted.
Many thanks for your reply.
The staff were really helpful, but unable to solve the problem. They said there was nothing held in store or to their knowledge available from Vodafone that would do the job I wanted.
They suggested that I try Maplins ( an electrical store full of geeks - true). They came up with an idea, but didn't sell all the necessary items.
So am still no further forward.
I have an adroid phone with 5.0 software, has USB OTG but not powered and so I cannot use the Seek Thermal Camera I have bought as it is not powered.
The camera's web site suggested a Y cable and a battery pack. Maplins don't sell the Y cable but do sell the battery pack. I have ordered a cable from Amason and when it arrives, will go back to Maplins as they will let me try a battery pack to see if it will work. If it dosen't, then I might have to return the phone to Vodafone as it does not do what I want or what I was told it would do. Was sold to me as having pwoered USB OTG.
Hi, have now received the Y cable and have attached it to the Prime 6 phone and the thermal camera and battery pack and it does not work. Will be contacting Vodafone re either returning the phone or upgrading to one that will work with the camera.
Hi, the USB port on the phone works in that I can charge the phone from it, but it is not powered and so will not power the Thermal camera that I am trying to use with the camera. I was told when I was looking to upgrade from Android Jellybean to Lollipop which the Smart Prime 6 does have, that the USB was powered, but it obviously is not.
@JLK - If your phone doesn’t have powered USB, it won’t be able to support the function that you’re looking for.
You have a 14 days return period on the phone if you wish to exchange this for a different model.
If you’d like to arrange this, call our Returns team on 191.
Hi Laura, that is the question I have had from the very start - has the Prime 6 got powered USG on the go or not. I was told it had and that's why bought it. And having bought the phone, found that it appears not to have powered USB ON the Go. Have asked if Vodafone does any phones with powered On The Go, but no-one replied to that query. Will contact 191 in the morning and see what they say.
Thanks for your input.
I see that someone else has had the problem about whether the Smart Prime 6 has OTG capability. I have had both answers - yes it has and no it hasn't. It does appear not to have irt from all my experiences, so what is the answer to all this confusion?