Unrecognised number

[AnonymousDarts]

So I’ve had this issue for a while now there’s a number on my account that shouldn’t be at all, I’ve asked Vod support they can’t see it but it’s clearly there and I’m concerned about, it’s in the security log in area where you receive a code , it’s also in the area where if I do a broadband test and need fill a form in for a call back from the team it’s the autofilled number I’ll show below now what I mean as I can’t find it in my account , any help will be greatly appreciated. (They have refreshed the online account it’s still there )

 

 

[Charlotte]

Hello, @AnonymousDarts. I hope you're well.

I understand that you have some concerns about an additional number on your account, and we certainly need to get to the bottom of this. 

Common reasons for this can be an alternative contact number listed on your account, landline number (even if you don't use it), or a number for a mobile broadband service - so if you have a back-up dongle, for example.

However, it sounds like we'll need to look into your account to identify this number, so please reach out to us on Social Media and we'll be happy to help.

[AnonymousDarts]

Hi Charlotte thanks for the quick reply, they can’t see it on the account but it’s clearly there the only numbers like shown above is the 1s above 94 and 10 

[Charlotte]

I understand, @AnonymousDarts. But if the number appears in the dropdown, it must be linked to your account in some way. However, in order to get to the root cause of this, we need to access your account, which is why I've recommended that you contact my team on Social Media.

[AnonymousDarts]

Yes Charlotte I have asked I’m thinking it might be the original number when set up the account but I don’t know the number also , it’s still there autofilled when I set a form up to the broadband team after doing a test 

[Charlotte]

If you had a temporary number, prior to you porting across a number, it's normally replaced in most areas of the account as the primary number. However, it could still appear as an alternative contact, or 'bill me' information. It sounds like we do need to complete a thorough search of the account, as it must be listed somewhere if it's appearing as an option for you. 

[chistery]

Does it show up in MyVodafone , Settings. Contact details?